1.1 All Products listed within the site are available almost everywhere in the UK, Channel Islands and Republic of Ireland.
1.2 Products may be delivered in bud to ensure longer life. Some Products may be harmful or poisonous - please contact our Customer Service Line quoted below if you require further information before submitting an order.
1.3 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
1.5 Station Flowers Ltd trades under UK Law
1.6 When the customer places an order with Station Flowers Ltd on the Internet, they are entering a legally binding contract.
2.1 Prices listed in our website are valid for at least 14 days.
2.2 Prices for flowers and gifts include VAT for deliveries within the UK, Republic of Ireland and Channel Islands, but exclude Delivery. The current charges for Delivery in the UK is £5.99
3. ORDERS / PAYMENT
3.1 When completing the order you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
3.2 As soon as we receive your submitted order we will send an e-mail confirming your order details and advising you that your order is being processed.
3.3 Orders cannot be accepted from customers under the age of eighteen (18) years.
4.1 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.2 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the intended delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with paragraph 1.4 above.
4.3 Special delivery conditions apply to certain locations where a third party is involved, such as hospitals, airports, hotels and ships. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order.
5. CANCELLATION We abide by the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002.
5. CANCELLATION of Perishable Goods.
5.2 In the case of perishable goods, you may amend or cancel your order by contacting us over the telephone on +44 (0)141 571 0017 prior to the following cut-off times: - In the case of our standard delivery service, no later than one hour after our acceptance of the order. - In the case of our express delivery service, no later than 30 minutes after our acceptance of the order.
5.3 To amend or cancel your order, please contact the Station Flowers Ltd Customer Service Team from 9am until 5pm Monday to Saturday using the contact details below.
5.4 If you amend or cancel your order containing perishable goods within the time limits stated at paragraph 5.2, then we will credit your payment card with the appropriate sum within 30 (thirty) days of the amendment/cancellation.
5.5 Where you amend or cancel an order for perishable goods outside the time limits stated at paragraph 5.2, we may be unable to resell any unwanted goods since they are freshly arranged to order and we may also have incurred a charge to our courier on the booking of your delivery. Accordingly, we will be entitled to retain in full the price of the goods debited from your payment card on any such cancellation.
5.6 In the case of mixed orders comprising both perishable and non-perishable goods, your cancellation rights under clause 5.1 above will only apply to that part of your order which comprises non-perishable goods. You may amend or cancel that part of your order which comprises perishable goods in accordance with the provisions of clauses 5.2 to 5.5 above.
5.7 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6. STATION FLOWERS LTD
6.1 In the event that you are not satisfied with our service, complaints should be addressed to:
By email: firstname.lastname@example.org
By telephone: 0141 571 0017
By post: Customer Services Station Flowers Ltd 282 Kilmarnock Road, Glasgow, G43 2XS
Our Customer Service Team is available from 9am to 5pm from Monday to Saturday.
None of the information contained in the Customer Service section will affect your statutory rights as a consumer.